Shipping policy
At Valenivo™, we aim to provide a reliable and transparent shipping experience for all our customers.
All orders are carefully processed, checked and prepared before being handed over to our shipping partners. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
Where do we ship?
We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand and to Europe, including Germany, Austria, Switzerland, Luxembourg and Liechtenstein. The countries available for your order are shown at checkout.
Order Processing
Orders are usually processed within 1–2 business days after the order has been placed.
During this time, your order is reviewed, prepared and packed for shipment.
Delivery
Once your order has been handed over to our shipping partner, you will receive a tracking number so you can follow your parcel all the way to your door.
Please note that delivery can be affected by the destination, carrier capacity, customs processing, public holidays, seasonal demand or other circumstances outside our control.
During peak periods such as Black Friday, Christmas or other high-volume seasons, delivery may take slightly longer.
Shipping Carrier
Orders are shipped using trusted international and local delivery partners. Final delivery is usually handled by a local postal or courier service in your country, for example USPS in the United States, Royal Mail or Evri in the United Kingdom, or Australia Post in Australia.
The exact carrier may vary depending on your location and the most efficient available shipping route.
Shipping Cost
Shipping costs depend on the product, your order value and your destination. Some products ship free of charge, others ship free above a minimum order value.
The exact shipping rate, and any free-shipping threshold, is always shown in your cart and at checkout before you pay.
Where is my order?
Once your order has been dispatched, you will receive an email containing your tracking number.
You can use this tracking number to follow the delivery status of your order.
Please note that tracking information may take some time to update after dispatch.
Why is my tracking number not working?
Tracking information may take up to 5 business days to update after the parcel has been shipped.
If your tracking number does not show any information immediately, please allow some time for the carrier system to update.
If your tracking has not updated after several business days, please contact us at:
info@valenivo.com
Split Shipments
For logistical reasons, orders containing multiple items may be shipped in separate parcels. In this case, you may receive more than one tracking number.
There are no additional shipping costs for split shipments.
Customs, Duties and Taxes
Orders are shipped from our international fulfilment centre. Depending on your country and order value, import VAT, customs duties or handling fees may apply.
Where these charges can be collected in advance, they are shown at checkout. Charges that cannot be collected at checkout are set by local authorities or carriers and are the customer's responsibility, unless stated otherwise at checkout.
In rare cases, customs processing may cause delays that are outside our control.
Incorrect Shipping Information
Please make sure that your shipping address is complete and correct before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at:
info@valenivo.com
Once an order has been processed or shipped, we may no longer be able to change the delivery address.
Contact
If you have any questions about your order or shipping status, please contact us at:
info@valenivo.com
Website: valenivo.com